May 17, 2020

Keeping the Oil and Gas Industry Connected

5 min
Oil and gas industry logistics
Being on location in a remote region of the world 20 years ago in the oil, gas, and mining industries for laborers meant fighting extreme elements as y...

Being on location in a remote region of the world 20 years ago in the oil, gas, and mining industries for laborers meant fighting extreme elements as you work and then fighting the boredom after your shift ended.

“I've been in remote locations and life while you’re on duty is hard, when your shift finishes, you start wondering, ‘I'm in the middle of nowhere, what do I do now?’” says Martin Denari, director in charge of Global Oil, Gas, and Mining for Orange Business Systems. “You read a book, magazine, or you jump into a car and drive 100 miles to the closet place that resembles a town.”

Now, employees not only expect to be connected wherever they working – from Canga East in Guinea to Almaty in Kazakhstan – they demand it. And Orange Business Services has the global footprint to provide it. But it’s not just the ability to post photos of the local exotic meals to Instagram or update a status on Facebook, keeping remote locations connected saves oil, gas, and mining companies huge amounts of money, time, and potentially, lives.

Real Time Interactions

The demand for crude oil and natural gas never ends and neither does the industry’s search for more sources. Global exploration and production spending reached more than $600 billion in 2012, an increase of 10 percent from 2011.

The rise in spending is due to the oil and gas industry investing in emerging markets such as Latin America, Africa, and Russia, which are some of the harshest and most remote places on earth. Being isolated in these places could negatively affect productivity, which is why state-of-the-art communications are essential for on-site efficiency and logistics.

Orange has the ability to connect remote sites with broadband satellite, microwave and cellular networks, making these outlying sites feel a lot less isolated. Now, remote sites may have similar technologies as branch offices with the latest unified communications, tools like instant messaging, email, voice over internet protocol (VoIP) calling, and video conferencing.

The oil and gas industry relies heavily on scientific experts, including geologists and petro-physicists, to provide advice on crucial matters such as drilling direction and oil well analysis. With the live video feed, experts at a central location can make quick and informed decisions about the remote site, which keeps productivity up. 

“Its costs $60,000 to $70,000 a day to operate a drilling rig, therefore it is essential to make the right decisions quickly,” Denari says. “Real time video collaboration provides quick access to skills and second opinions, wherever experts are located.”

In addition, communications can help with plant safety. Accidents in the oil and gas industry can have an enormous environmental, reputational, and financial impact on a company. Proper training of employees delivered online on the latest standard operating procedures may prevent mistakes. Communications technology also allows onsite staff to call on extra help from offsite experts to ensure difficult situations are handled correctly.

Global Footprint

Orange’s presence in emerging markets, such as the Middle East, has been growing and they recently signed a new network infrastructure agreement with Aramco Services Co., the U.S.-based subsidiary of Saudi Aramco, the state-owned oil company of the Kingdom of Saudi Arabia. Orange will provide information technology network services to connect sites in different regions.

Just as oil and gas is constantly exploring for more product, mining companies are also often in far-flung locations such as in Africa and Asia-Pacific. But, irrespective of location, mining companies need their facilities connected to the network to ensure safety and efficiency and to minimize disruptions.

Rio Tinto, a multinational mining company, uses Orange Business Services for satellite connections in isolated locations in Guinea, Mongolia, and Kazakhstan. Using VSAT improved Rio Tinto’s flexibility and agility to support its global business and increase operational cost savings.

“We look forward to working with them to support our growth program, especially in developing nations where we will leverage Orange’s far reaching network capabilities,” says Scott Singer, head of Global Business Services for Rio Tinto.

Orange is also helping mining companies improve network connectivity within mines. Until recently, the leaky feeder solution – a cable that sends radio signals through small gaps in copper sheath – was the preferred method.

In the wake of mine collapses, the company has introduced new technology that allows of an ELF (Ethernet over leaky feeder) system to work from anywhere within the underground environment. It supports technologies such as IP cameras and VoIP phone that run off the wide-area network.

 Employee Well Being

Another function of staying connected to remote sites is the advent of telemedicine. Employees will get sick and may get injured on a remote location. Even though there is a physician on site, there might be an injury or illness where a specialist is needed. Video collaboration with a consulting physician could help with the diagnosis and provide extra support.

Being connected also helps attract and retain employees in the oil and gas industry, where there is a bit of a shortage of experience workers. According to a study by Ernst and Young, just in India alone, the oil and gas industry is expected to require an additional 25,000 workers over the next five years. Workers are retiring and not being replaced.

“There are various reasons why people do not want to work in the oil and gas industry,” Denari says. “Being connected to the world is expected by all employees and it’s very important to provide this connectivity to people even in remote locations. Connectivity is part of our well being, part of our standard of life.”

By using Orange’s information communications technology workers are connected to family, friends, and entertainment so they can enjoy their free time. Employees can play online games, surf the internet, and watch the latest movies, which improves morale in the workplace.

“I call it employee well being,” Denari says. “People have a need to be connected.” 

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Jul 26, 2021

Ofwat allows retailers to raise prices from April

Dominic Ellis
3 min
Ofwat confirms levels of bad debt costs across the business retail market are exceeding 2% of non-household revenue

Retailers can recover a portion of excess bad debt by temporarily increasing prices from April 2022, according to an Ofwat statement.

The regulator confirmed its view that levels of bad debt costs across the business retail market are exceeding 2% of non-household revenue, thereby allowing "a temporary increase" in the maximum prices. Adjustments to price caps will apply for a minimum of two years to reduce the step changes in price that customers might experience.

Measures introduced since March 2020 to contain the spread of Covid-19 could lead to retailers facing higher levels of customer bad debt. Retailers’ abilities to respond to this are expected to be constrained by Ofwat strengthening protections for non-household customers during Covid-19 and the presence of price caps.  

In April last year, Ofwat committed to provide additional regulatory protection if bad debt costs across the market exceeded 2% of non-household revenue. 

Georgina Mills, Business Retail Market Director at Ofwat said: “These decisions aim to protect the interests of non-household customers in the short and longer term, including from the risk of systemic Retailer failure as the business retail market continues to feel the impacts of COVID-19. By implementing market-wide adjustments to price caps, we aim to minimise any additional costs for customers in the shorter term by promoting efficiency and supporting competition.”  

There are also three areas where Ofwat has not reached definitive conclusions and is seeking further evidence and views from stakeholders:   

  1. Pooling excess bad debt costs – Ofwat proposes that the recovery of excess bad debt costs is pooled across all non-household customers, via a uniform uplift to price caps. 
  2. Keeping open the option of not pursuing a true up – For example if outturn bad debt costs are not materially higher than the 2% threshold. 
  3. Undertaking the true up – If a 'true up' is required, Ofwat has set out how it expects this to work in practice. 

Further consultation on the proposed adjustments to REC price caps can be expected by December.

Anita Dougall, CEO and Founding Partner at Sagacity, said Ofwat’s decision comes hot on the heels of Ofgem’s price cap rise in April.

"While it’s great that regulators are helping the industry deal with bad debt in the wake of the pandemic, raising prices only treats the symptoms. Instead, water companies should head upstream, using customer data to identify and rectify the causes of bad debt, stop it at source and help prevent it from occurring in the first place," she said.

"While recouping costs is a must, water companies shouldn’t just rely on the regulator. Data can help companies segment customers, identify and assist customers that are struggling financially, avoiding penalising the entire customer in tackling the cause of the issue."

United Utilities picks up pipeline award

A race-against-time plumbing job to connect four huge water pipes into the large Haweswater Aqueduct in Cumbria saw United Utilities awarded Utility Project of the Year by Pipeline Industries Guild.

The Hallbank project, near Kendal, was completed within a tight eight-day deadline, in a storm and during the second COVID lockdown last November – and with three hours to spare. Principal construction manager John Dawson said the project helped boost the resilience of water supplies across the North West.

“I think what made us stand out was the scale, the use of future technology and the fact that we were really just one team, working collaboratively for a common goal," he said.

Camus Energy secures $16m funding

Camus Energy, which provides advanced grid management technology, has secured $16 million in a Series A round, led by Park West Asset Management and joined by Congruent VenturesWave Capital and other investors, including an investor-owned utility. Camus will leverage the operating capital to expand its grid management software platform to meet growing demand from utilities across North America.

As local utilities look to save money and increase their use of clean energy by tapping into low-cost and low-carbon local resources, Camus' grid management platform provides connectivity between the utility's operations team, its grid-connected equipment and customer devices.

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