Mar 24, 2020

What tech will shape energy management?

Technology
Energy Storage
Energy Efficiency
David Hall, VP Power Systems, ...
5 min
A range of factors, from economics to environmental awareness, are spurring on businesses to become more energy efficient
A range of factors, from economics to environmental awareness, are spurring on businesses to become more energy efficient. 

A range of factors, from economics to environmental awareness, are spurring on businesses to become more energy efficient. 

Past the era of early realisations, now organisations are searching for small but significant gains to give them a competitive edge. A range of industries is now opting to use more sustainable energy sources such as solar and wind. But making the most of low-carbon energy generation will require us to embrace new technologies that help them fit into the needs of modern businesses.

We are seeing companies grow increasingly willing to test out new cleantech in order to create operational efficiencies, reduce environmental impacts, and cut costs — or even potentially generate ROI.

Renewables will be at the heart of forward-thinking businesses, but each of these new technologies poses challenges and opportunities for business. Pioneers in the space are providing us with valuable insight into how the technologies can be implemented for maximum good, both for business and the environment. Once considered an ‘alternative’ power source, now more than 150 global companies have committed to sourcing 100% of their electricity from renewable sources.

Google, Facebook, and Nestle are among the first corporations to venture into international renewable energy markets. In providing clean energy for their facilities across the world, they show that global brands are ready and capable of addressing their global environmental impact. What’s more, the inter-organisational network of schemes and methods to obtain renewable energy for business is growing too. However, making the most of such new opportunities requires digital transformation and a rethink of the energy grid, from generation to distribution and the management of excess power.

These are four technologies I think we’ll need to make the revolution a reality:

The mega power of microgrids

Today’s market forces are leading to a departure from a highly centralised power system and a return to smaller-scale, localised systems that optimise power demand, consumption, and management. Microgrids are emerging as one of these decentralising technologies that companies are considering because they bring together a combination of clean technologies such as distributed generation, batteries, and renewable resources to help organisations operate autonomously from the traditional electrical grid.

Commercial, industrial and institutional energy buyers can now realise substantial near-term cost savings by implementing technologies embedded within a microgrid that insulate their facilities from the risk and changing cost components of an ever-evolving energy market.

Smarter storage to unleash decarbonisation

Batteries and other types of storage play a key role in enabling companies to embrace clean, low-cost, renewable energy at a higher level. By mitigating the intermittency issues that renewable power sources can face, storage helps remove a significant barrier that has prevented greater adoption of wind and solar resources.

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As the price for batteries and other storage solutions drops, corporate buyers will be well poised to maximise energy investments while contributing to the clean energy transition. Additionally, with microgrid opportunities on the rise, energy storage in conjunction with other new energy opportunities very well may become commonplace for companies in the not-so-distant future.

Clean power for the baseload through fuel cells

Fuel cells convert chemical energy into electricity without any form of combustion. Because they require a constant, steady source of fuel to produce electricity, they are ideal for providing a continuous, baseload source of clean electric power. This provides facilities with a need for a reliable minimum supply of energy, from manufacturing plants to hospitals, to incorporate renewables into their energy mix without compromising the safety and stability of their baseload.

This technology helps bridge the gap where other renewable energy sources face challenges. The intermittency issues that wind and solar must overcome are not a concern for fuel cells. Partnered with other renewable technologies, fuel cells can balance the difference. Though fuel cells are not without challenges, such as their high capital cost, embracing a clean energy transition relies on a diverse portfolio of cleantech solutions. As fuel cells overcome these challenges to adoption, they should become a vital technology to carefully consider within the active energy management landscape.

Bring transactions into the 21st century with blockchain

Blockchain technology is a distributed, digital ledger used to record and track transactions. It uses sophisticated algorithms to validate, encrypt, and instantaneously record transactions for virtually anything of value in a secure and decentralised manner. What could this mean for the energy revolution?

Currently, the only means to track renewable energy generation is through EACs, and information sharing among market participants is a manual process. This is creating an obstacle to adoption, as moving to renewables is being seen as a cost centre for businesses, rather than a value driver. But with blockchain, Energy Attribute Certificates (EACs) can be created instantaneously as renewable energy is put onto the grid — no matter the size or physical location of the producer. With the increased autonomy that blockchain introduces, corporate energy buyers may find it easier to accomplish these goals — and at a lower cost and time commitment.

So, what brings it all together?

The secret to combining the benefits of all four technologies lies in an approach of active energy management. By taking control of their energy, businesses can avoid the most of potential disruption from changes out of their hands, from price fluctuations to the intermittency often associated with renewables. By thinking ahead of the curve with an active energy management strategy, businesses will ensure their systems have the agility and resilience to focus on the next decade’s challenges. 

Although these four technologies will be part of the energy management revolution, the rallying cry will be a strategic one from business teams looking to deliver value from increased efficiencies.

By David Hall, Vice President of Power Systems, UK & Ireland at Schneider Electric

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Jul 13, 2021

Technology revolution for water retailers

Utilities
technology
IoT
digitaltransformation
Paul Williams
4 min
Paul Williams, Chief Technology Officer at Everflow Tech, reflects on privatisation, industry complexities and future for utilities in a digital world

In April 2017, the UK’s water retail market in the world opened for business – the single biggest change to the water sector since privatisation. This development allowed businesses, charities and public sector organisations to shop around for the best deal.
However, like any industry, this change hasn’t been without its sticking points; here, Paul Williams, CTO at Everflow Tech (pictured far right), discusses how retailers can harness technology to their advantage

Our CEO, Josh Gill, set up independent retailer Everflow Water in 2015, and Everflow Tech is his response to the difficulties it faced.

Quotations could take up to a week to produce, billing software had to be manually updated and brokers were unable to manage the complete customer journey in one place – all of which took time, cost money and allowed for human error.

The more complexity that was involved in billing or quoting, the more contact end customers needed to have with their retailers, pushing up the cost to serve for every SPID. This meant retailers – ourselves included – found themselves in a situation where profits were simply eaten up by service costs.

We also note that it can traditionally be hard for retailers to stay on top of balancing what they are charging their customers with what they are being charged by the market. To further exacerbate this, the longer a change goes unnoticed, the more trouble it can be to balance the issue.

It was these issues that Josh and his (at the time) small team wanted to ameliorate, creating their own technology in the absence of anything else.

This technology evolved into our award-winning retail sales, billing and customer management platform for the water retail market, and Everflow Tech was launched as a standalone venture in 2018, selling the software externally for other water retailers and their customers to benefit from.

What retailers want

As a relatively new entrant to the world of utilities competition, the water market could be seen to be lagging behind, particularly when it comes to innovation.

In fact, as recently as 2019, Ofwat said it expected the industry to be making technological advances and to be working with a culture of innovation, collaborating with companies both within and outside of the sector.

And with cost-savings for consumers traditionally lower than for other utilities, retailers need to be offering something more – whether that’s better support, energy-efficiency advice or more accurate data.

What’s more, consumers have had a taste of the power of technology, and they’ve come to expect nothing less from retailers across the board.

Another key issue – thrown into sharp relief during the past 12 months (and counting) of a pandemic – is rising levels of arrears, which are likely to increase bad debt beyond margins that retailers originally allowed for when the market was created.

In such a low-margin industry, there is a limit to the amount of debt retailers can take on, especially as recovering costs can be a very slow process. Ofwat has signalled that this issue could be addressed as early as this year, with a mechanism for recovering bad debt to be established during 2021/22. 

The market needs simple solutions to better serve the end user, and we were perfectly placed to develop those solutions. At Everflow, our software is designed for the water retail market, by the water retail market.

As well as simple billing, clear-to-understand workflows, and a revenue assurance system to allow retailers to quickly compare market charges, Everflow has also introduced a complete debt solution, allowing missed payment dates to drive late payment charges and escalations automatically.

Retailers are able to design and put out their own bill and quotes, tailoring customer journey and overall experience – whatever the circumstances.

What does the future hold?

Automation is key to any industry; we’re heading into an age of driverless cars and smart homes, and this drive for tech will filter through to our industry, and we need to catch up. 

The Internet of Things – a network of physical objects connected to each other – means human error (and effort) can effectively be removed from many everyday tasks, which goes for meter readings too. However, in the 21st century, the water market is still not leveraging previously emerged technology in the form of smart meters to provide accurate billing. 

Consumers are also becoming more empowered, both to ask for information and change their preferences if they don’t like what they learn. Retailers need to be armed with this information, not next week, not tomorrow, but now – and, at Everflow Tech, we’re putting that information at their fingertips.

But the retailers themselves need to speak up too, and we will always work with them to get the best ideas on what needs to be developed and when.

Our strong bond with Everflow Water, along with other key customers, means we have a direct interest in making sure our systems serve the water market in the best way they can. 

For us, the goal is to make sure retailers on our platform can grow as much as possible, leaving behind laborious daily processes to focus on their own strategic growth and, most importantly, helping their customers.

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